Shipping policy
Shipping Policy
NativaAgroFarmacy currently ships to Portugal and European Union countries.
Order processing
Orders are normally prepared for shipment within 3 business days after payment confirmation.
As some products may be prepared specifically following an order, this processing period is separate from the carrier’s transit time.
Business days exclude weekends and public holidays.
Shipping rates
Our current standard shipping rates are:
Portugal: €5.90
Spain: €6.90
Other European Union countries: €16.90
Shipping prices shown at checkout include applicable VAT.
The applicable shipping rate is displayed before you confirm and pay for your order.
Estimated delivery times
After the order has been prepared and handed over to the carrier, estimated transit times are:
Portugal: 1–2 business days
Spain: 1–2 business days
Other European Union countries: 3–5 business days
Taking order preparation into account, the estimated total delivery time is therefore approximately:
Portugal and Spain: 4–5 business days
Other European Union countries: 6–8 business days
These delivery periods are estimates and not guaranteed delivery dates.
Order tracking
Where tracking is available, tracking information will be provided after the order has been dispatched.
Delivery delays
Occasional delays may occur due to carrier disruption, adverse weather, exceptional demand, strikes or other circumstances outside our reasonable control.
If your order appears to be significantly delayed, please contact us at info@nativaagrofarmacy.com.
Delivery address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your delivery information, please contact us as soon as possible at info@nativaagrofarmacy.com.
We cannot guarantee that an address can be changed after an order has been dispatched.
Damaged or missing deliveries
Please inspect your order when it arrives.
If your order arrives damaged, incomplete or incorrect, please contact us as soon as possible at info@nativaagrofarmacy.com, preferably including your order number and photographs where relevant, so that we can investigate and resolve the issue.
Returns
Shipping arrangements for returns are described separately in our Return and Refund Policy.
Countries we currently ship to
At this stage, online checkout is available for Portugal and European Union destinations only.
Orders for destinations outside the European Union are not currently available through our online checkout.
For any shipping-related question, please contact: